FAQ
Everything people ask about Sharko
We’ve gathered the questions that come up most often. Can’t find yours? Send a request and we’ll answer personally.
Getting connected
How to start
What do we need to set up Sharko?
A separate number for it, a list of employees with phone numbers, and one person who will assign tasks. Setup takes about a day.
Do employees need to install anything?
No. They save Sharko’s number and message it like any other contact: by text, voice message or photo.
What number does Sharko write from?
From your company’s number, the one you connect. We recommend getting a separate number for it rather than using the one your customers write to.
Can we connect only part of the team?
Yes. You can start with one department, one shift or one location.
Can we give the assistant a name of our own?
Yes. Sharko is the default name; you can give yours a different one.
Day to day
Tasks, group chats and reminders
How do I assign a task?
Write or dictate to Sharko what needs doing and by whom: “Aidos, update the price list by Friday”. It finds the employee, sets the deadline and sends them the task.
What if an employee doesn’t reply?
Sharko reminds them about the deadline, and if the task’s author asks, it keeps reminding until the person answers. You’ll see that the message was delivered and read, and the evening report names those who stayed silent.
Can the assignee move the deadline themselves?
No. They can ask, but the task’s author decides. If the author agrees, the deadline changes; if not, it stays.
How does Sharko behave in a work group chat?
It stays quiet until someone addresses it by name, with an @ mention or by replying to its message. Tasks and reminders go to assignees in direct messages.
Does it understand voice messages? In which languages?
Today Sharko works in Russian — voice messages included, with names and workplace vocabulary. English and Kazakh are in progress. If your team works in another language, mention it in your pilot request.
Does it understand photos and documents?
Yes. It reads photos, videos, PDF, Word and Excel files and can attach them to a task.
Points and reports
Follow-up and motivation
Are points mandatory?
No. You can run just tasks and reports. Points are switched on separately, and you set up the grid to suit your team.
Can points be tied to money?
Yes, to the bonus: you set the price of a point. A minus reduces the bonus; base pay stays the same.
Who gets the evening report?
The owner and the managers you name.
Where can I see all the tasks?
Ask Sharko in the chat or open the manager dashboard in a browser. An app for iOS and Android is in the works.
Data and terms
Security and pricing
What does Sharko see?
The direct messages people send it and the groups it has been added to. It can’t see what employees write to each other, or your chats with customers.
What happens if the WhatsApp number gets blocked?
Sharko is an independent service and not a WhatsApp product, so we give no guarantees for this channel. Tasks and history are stored with Sharko: you connect another number or carry on in Telegram, and work continues.
Who owns the data?
Your company. We’ll export it on request and delete it if you decide to leave.
How much does it cost?
We discuss terms with pilot participants individually. We’ll announce pricing after the pilot.
Didn’t find your question?
Send a request — we’ll message you on WhatsApp and answer personally.